Shipping & Delivery
Matritouch.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area.
How the delivery charge is calculated for multiple units?
The shipping charge is calculated on weight-basis (actual weight/volumetric) separately for every product For multiple products ordered the programme adds up the weight and size of the packaging for shipping charges. Thus, a customer who orders more no. of products will benefit on the bulk shipping charge. The shipping charges are not inclusive of customs duty and same will be payable by the customer directly to the logistics company on actual basis. The custom clearance will be facilitated by the shipping company. The KYC docs and doctors prescription will be required for release of supplements from customs.
How long does it take for an order to arrive?
Orders are dispatched within 7 working days from th time of placing the order. Most orders are delivered within 15 to 21 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. The customs will be release the supplements post receipt of KYC docs and doctors prescription. We will not be responsible for the delay at customs.